Shipping Policy

COVID-19 SHIPPING DELAY NOTICE

Due to the overwhelming demand for deliveries, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers may experience longer delivery times and a short supply of some high-demand items. We thank you for your patience and understanding. 

Canada Post Update:

Changes to parcel service standards

 

Canada Post continues to see significantly increased parcel volumes as Canadians adopt different shopping behaviours during COVID-19. Given the high volumes and the important safety measures in place throughout our network to protect Canadians and our employees, including physical distancing, we are adding one day to our standard delivery dates, as of September 21, 2020. As well, our on-time guarantee remains suspended.

 

While we have adjusted our delivery standards to manage expectations, we remain committed to providing timely and reliable service. However, given the unpredictability of the COVID-19 situation, delivery standards remain subject to change.

 

Visit canadapost.ca/servicealerts for the latest updates on the status of our network.

Wick'ed Candle & Co. is located in Ontario, Canada. 

We do our best to process and ship within five business days.

 

Please note that we have no control over any delays experienced by the courier. 

FREE SHIPPING ON DOMESTIC ORDERS OVER $120 

Any duties and fees other than shipping are the responsibility of the buyer. 

local pick-up is available in Alliston and Toronto. The date and time will be arranged via email. 

Return & Exchange Policy

At Wick’ed Candle and Co.® we are committed to exceeding your expectations and want you to know we truly value your business.

If you are not completely satisfied with your online purchase, you may return unused, unburned, undamaged items in its original packaging to Wick’ed Candle and Co. for a full refund. Shipping costs for returns are the customer’s responsibility.

Although we take every precaution to adequately package items, we do understand, that at times, items may arrive damaged due to shipping. As such, we kindly ask that you provide a photo of the damaged item(s) and we will replace the item(s) at no cost to you!

 

If there is an issue with an item received, please complete the online contact us form or email us at info@wickedcandleco.ca within 10 business days of delivery of the product.

 

Credit/Debit Card Refund Policy

Before we can authorize any credits for purchases, unburned, undamaged candles, purchased online only at www.wickedcandleco.ca, must be returned directly to Wick’ed Candle and Co.® Instructions, including delivery address will be provided once the return has been approved. All approved credits will be issued back onto the card used for the original purchase.

Please allow 1-2 billing cycles for the credit to appear on your statement. If a valid email address is on file, a confirmation email will be sent, notifying you of the credit. (Many issuing credit card company’s process of returning funds to the purchasing credit card holder, have different return processes in place, which may result in further delays.)

We would love to hear from you. If you have any questions or feedback please contact us via the contact form or email us at info@wickedcandleco.ca.